Grievance portal
Grievance portal
Something went wrong with a payment, a refund, your project, your data or your account? Tell us here. Your grievance goes straight to our grievance desk and is tracked until it is resolved.
Acknowledged within 48 hours · resolved within 30 days where applicable
- 1You send the form. It goes straight to our grievance desk (not to a sales inbox).
- 2We acknowledge it within 48 hours.
- 3We aim to resolve it within 30 calendar days, where applicable, and tell you what was done.
- 4If you are not satisfied, you can escalate under the consumer and data-protection laws named in our policies.