Support
Customers with an order get help from inside their account: open How Can We Help? to raise a support ticket, add files and follow every reply in one place. New enquiries start with the contact form, a project brief or WhatsApp. Our team works Monday to Saturday, 10:00 AM to 7:00 PM India time (IST).
- Existing customers: sign in, open How Can We Help? and create a ticket. Each ticket keeps your messages, files and our replies together, linked to your project.
- New enquiry: use the contact form or the Start Project form. Include your WhatsApp number so a reply has a direct path.
- Payments, invoices and refunds: the order number from your account helps us check it quickly. See the Payment Policy and the Cancellation & Refund Policy for the rules.
- After launch, the support days written in your package cover fixes to what we delivered. New features or larger changes are quoted separately, or covered by a monthly care plan.
- A complaint that is not solved: use the Grievance page. We acknowledge a grievance within 48 hours and aim to resolve it within 30 calendar days, and you can track its status online.
- Never send passwords, OTPs or card numbers in a message or ticket. We will never ask for them.
