Refund & Cancellation Policy
Online payments only. 70% opens the order. 30% is due when the product is handed over. The deposit is refunded only if you cancel before the build starts.
This page in simple words
-
You pay 70% online to start and 30% when the product is handed over.
-
Cancel before the work starts: you get the 70% back.
-
Cancel after the work starts: the 70% pays for work already done, and you are not charged the 30%.
-
To ask for a refund, email us your order number.
How an order is paid
Every payment is online, through the payment provider on the checkout page. Nexus Global Tech does not take cash, a cheque, or an in-person transfer. The order payment is 70% of the written package price. The remaining 30% is due when the website, app or software is handed over. A monthly plan is charged for that month, online, in full.
Cancel before any build has started
If you cancel in writing before the studio has started the build, the 70% deposit is refunded to the same online method. A fee that the payment provider keeps, if it keeps one, is not refunded by the studio. The 30% has not been charged, so there is nothing further to return.
After the build has started
After the build has started, the 70% covers the work already done and is not refunded. If you cancel before handover, the remaining 30% is not charged. After the product has been handed over, the 30% is due, because you have the product. A signed quotation for custom work can set a different written rule. This page is the studio policy. It is not a claim that a court has certified it.
How to ask
Write to contact@nexusglobaltechs.com from the email on your account, with the order reference and the reason. The studio replies in writing and states whether the build had started, which decides the refund under the rules above.
Where a refund goes
An approved refund is returned through Razorpay to the method used for the payment. How long it takes to appear depends on Razorpay and on your bank or card issuer.
Charged twice or a failed attempt
If one payment was charged twice, or an attempt failed but your account was debited, send the reference shown by your bank. The studio checks it against the Razorpay record and returns any amount that was not owed.
Your consumer rights
This policy does not limit rights you have under India's Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, or under the consumer law of the country you live in. If you think a charge is wrong, write first to contact@nexusglobaltechs.com with the order reference.
Monthly plans
To stop a monthly plan, write to the studio before the next monthly charge. A month that has already been charged is handled under the written terms of that plan.
Refund timeline
We acknowledge a refund request within 48 hours. An eligible refund is processed within 13 calendar days, subject to this policy and applicable law. After that, your bank or card issuer may take a few more working days to show the money in your account.
If you are not happy with the work
Tell us what is wrong before handover. Anything that does not match the written quote is fixed at no extra cost. Changes to things that were already approved, or new features, are new work with their own price.
Things that cannot be refunded
Amounts we have paid to others for you, such as domain registration, hosting, paid plugins, app store fees or licences bought in your name, cannot be refunded by us once bought.
Grievance contact
For any complaint about a payment or refund, write to contact@nexusglobaltechs.com or call +91 9235428589. We acknowledge a complaint within 48 hours and aim to resolve it within 30 calendar days, where applicable, as expected under India's Consumer Protection (E-Commerce) Rules, 2020.
Last updated: 2 November 2026
References and official sources
- Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 (India) Published by the Department of Consumer Affairs, Government of India
- Razorpay Terms & Conditions Payment provider
Pay online for the product you are ordering.
This is the order for a website, an app, a CRM, a portal or the software package you chose. Seventy percent is paid now. Thirty percent is paid when that product is handed to you.